Just discovered this today. The handrail is coming away from our hugely expensive, upgraded staircase. Of course, this is mere days after our Maintenance Inspection. Funny how we had a cheaply installed staircase at our previous home that after 11 years was showing no sign whatsoever of falling apart. We have been here 4 months - disappointing.
I will be in contact with Eden Brae to see what can be done and at this stage, who's responsibility it is?