So it seems getting Eden Brae involved does net results from Concept Pools. Within 30mins of finishing my phone call with EBH Management, I had a phone call from the Finishing Supervisor that I have been trying to contact. (He should be able to get to us sometime next week, weather depending.) Thank you for following up, EBH. I was at my wits end with them.
A great segue into how FANTASTIC Eden Brae have been post build. The level of service has been nothing short of fantastic and we aren't even at the 13 week maintenance period yet. All the issues I highlighted in an earlier post have been addressed and today I even had new fans installed to replace the ones that had been acid washed by a tradie. I have never been made to feel that I was not important or to 'move on' as my house was finished as you often hear about the building experience.
And today saw our home turn from cool white to warm white. Yay! What a difference it makes to the feel of the house. So much cosier. The sparkies also installed an extra downlight for us, fixed the motion sensors and put the new fans in place. Yet to come back with the stair lights that they didn't have the globes for.
This morning also saw a guy from New Fidelity come out to double check on our requirements and our cabling for the media room. All looks good to go ahead with a tentative install date of 11/12/13
* 70” Sharp HD TV
· Custom programmed New Fidelity Smart Remote control system (with colour touch screen) that allows equipment to be controlled through joinery + charging cradle
· Monitor Audio wall mount speaker package – 4 x white cube wall mount speakers with matching subwoofer in white – centre speaker will sit on joinery
· Wall mount brackets for above speakers
· Denon Home Theatre Receiver
· Apple TV
· Internet switch for media room
* Humax Digital TV Recorder with ICE TV
Can't wait to watch some movies and great sporting matches in this room.
- I am a SAHM who does work from home occasionally, dedicated to raising 3 Godly, independent, healthy children. Loving the home building process though it is not without challenges. I have fairly free reign over the creative aspect of the project...just not the financial side!
Tuesday, November 26, 2013
Thursday, October 31, 2013
A word of warning for those yet to go through their HSI appointment (electricals) with Eden Brae - if you have a preference for colour of your glow, make sure you state it even if you aren't asked about it. The HSI appointment can be daunting especially if your upgrade list is long. So many decisions are made that can be the make or break for a room or the way a house functions. I was not asked what colour I would like my 100 (yes, 100) downlights. I remember walking into my house when the electricals were done and thinking oh, NO! The cool fluro look was not what I was wanting to achieve. Rough calculations showed me that I was looking at about $2K to change them over - um, no, not in a hurry! I left that issue in the too hard basket.
Fast forward to yesterdays electrical maintenance visit. Apart from waiting at the house in the morning as I was told that they would be there then, the guys were fantastic. A real credit to their company, Quiklec. Pleasant, clean, efficient, accommodating, nothing was an issue even though some of the work was a little more difficult than they first thought (possibly due to work not being done correctly earlier). AJ from re-do my space hung out with me for the 3 hours they were there to ensure the lights were place correctly. She subtly asked one of the guys if there was anything we could do about the LED downlights given we were not given a choice and hence the default option was installed. Chris seemed to think that replacing them was not going to be a major issue as we had not moved in yet and used them much at all. We crafted an email to the company and I received a call today that Quiklec would replace them for me. Oh my! I am ecstatic and so is AJ. For my home, it will be a much nicer tone and it will now be the same as the lamps that we have bought. Thankyou Quiklec for your customer service.
We also experienced a plumbing issue today. The powder room toilet won't flush and the water keeps running. Eden Brae have sent a plumber out early tomorrow to investigate for me and to look at a possible leak in the rainwater tank piping.