Mud glorious mud!

This is a photo of me outside my front door yesterday...well almost! Oh my, I wish someone was with me and was able to take some video footage to share with you all. I decided to take another load to the house and started to wade through the deceptively OK area of dirt near the front door. I was wearing thongs having recently thrown my gumboots out due to low usage. I took one step into the dirt and immediately sunk low to above my ankle. I very nearly lost balance and topple head first into the mud. I managed to extract my leg only to leave my thong behind. Not wanting to lose my precious $5 thongs, I stuck my arm into the abyss to reclaim the footwear. I decided to change direction and head towards the laundry door on the side of the house. The very small, slippery, muddy walkway made me land awkwardly onto the newly formed concrete retaining wall. Picked myself back up again with 3 limbs completely muddied and get into the house. I hoisted myself onto the laundry bench and twist around to place my feet into the sink. I say a quick THANKYOU prayer for the choice of a detachable spray nozzle, only to find that we have virtually no water. I do the best I can to clean up, feeling fairly miserable about the state of our yard.
In fact, I then go into research mode to try and work out what we are going to do for the official moving day on Friday. Lots of great ideas from friends. I even lost sleep over it last night - it was stressing me. MDF, pallets, cardboard, astroturf, gravel etc. I received a welcome call from Tim, from Hayward Landscapes, today following an email from me asking for ideas. Tim said he would organize a load of gravel for the driveway and some pallets to make a bridge to the front door. Thank you, Tim! Now to organize the inside to prevent further dirtiness - plastic galore to be purchased to protect carpet, tiles and glass balustrading.

And the water pressure? Upon receiving my plea for help, Troy sent an email asking some questions like, hot water too? all taps inside & out? when was it noticed? etc. I had mentioned it to Tim this morning. When he drove past the house, he stopped to check the water meter and found the tap had been turned off! No need for the plumber to make another visit and I provided a few laughs for Bev, the Customer Service Manager when she found out. I think we are going to have a few issues like this being on a 'normal' street as opposed to our private access road off a cul-de-sac. We also found our letterbox ripped out of the ground on Sunday morning.

Hmmm....more wardrobes

But first I'll give you a photo of the house from this week, taken with my phone....

Yesterday I received a Building Contract Variation from my CSA for the amendments to be made as already discussed with Alan from HOG. I had already viewed it on my phone earlier in the day and printed it off when I got home ready to sign, scan and email back. As I signed it, I noticed a line in the NOTES section "10 calendar days will be added to your construction time due to these variations....". No way! An error on their behalf and I am penalised 2 weeks for it?? It wasn't going to happen. I might even offer to accept settlement with the wardrobes unfinished if I needed to meet in the middle but there was little chance of 2 weeks being slapped on the contract for giving wardrobes some extra height.
The lovely Bev rang me today, and amongst chatting about everything else under the sun, she took responsibility for the note on the BCV and apologised. She was asked how long it would take to fix it up, said about 2 weeks but didn't expect it to be added to the contract time by the other staff member. Bev said she should have been a little clearer in her answer. All forgiven here ;-)

Sad news

You will notice that the picture above has returned to the original one with facebrick above the portico. I have just received a phone call from my CS Manager, Bev, who was the bearer of bad news. The bricks used cannot take the render according to the brick manufacturer, PGH. I suppose we could try to go ahead with it but to be dealing to render falling off constantly - no, thanks! I'll keep it as it was and pocket the $2.5K for something else. Disappointed in the outcome. To those thinking about building, I reiterate....check your plans carefully to save future headaches/heartaches.

Di Lorenzo

What? A post about Di Lorenzo at this stage of the build? Funny how things happen, eh? Last night at my daughters netball training, I was talking to another Mum who has recently started working for Di Lorenzo tiles in the Accounts Department. I thought I was fairy safe having a little whinge about the customer service & processes as this was not her area ;-) I suggested that Di Lorenzo have a look at the HOMEONE forums for informal feedback on how their customers view their products and service.
I received a call on my mobile phone from the General Manager, Raph, today. (waving HI to him!!)  I am still flabbergasted that he took my concerns seriously enough to take the time to call. In fact, it seems he has already taken my concerns seriously from reading my blog last year (directed to my blog by the CS Manager) Changes have been made to Di Lorenzo since my issues - a new estimator and a new admin person in the carpet area. Sort of offered me a job too LOL. With a wink & a nudge which of course he couldn't see via the phone, I asked him to note on my file that I need the VERY best tilers that Di Lorenzo have to offer sent to tile our house.


I am also writing this as it is very quiet on our site for some reason. No brickies yesterday or today. Not sure what is happening. Bricks are there in supply, the sun is shining, we have paid our bills.... Come back to work please!

A further update

Well....I emailed my Manager (Bev), CCing in my CSA (Rania) and my Site Supervisor (Troy) to let them know how disappointed I was with the facade as it stands.
"I just wanted to let you know of my gripe with our facade. Firstly, it seems to be an Eden Brae error and secondly, one that we didn't pick up on or think to check when going over the plans.
Excuse my non-technical speak but on the advertised Boston facade, each stackstone pillar has a passageway between the house & said pillar. This obviously isn't the case with our house. Going back to the signed plans, indeed our construction has been done according to these plans. I am wondering why there was a change and if there is a valid reason, why this was not pointed out to us, the clients? I honestly do not like the way these pillars look and worry that it will be too much stackstone when it gets added.
I understand that there is probably little that can be done about it now but I am really just looking for an explanantion."

Ever-efficient Bev came straight back...
"Its good to hear from you, but I am sorry for this reason!!
 I have just asked our designer to look at your plans and advise why the piers were been drawn this way. I am guessing that it could be that this wall carries the walls and brickwork for Bedroom 1 above.  Without the full piers, the bedroom above could not be supported. When I have further clarification, I will get back to you immediately. "

I am not sure this is the reason as we have not changed anything upstairs. No extra support needed. Possibly the photo was not the correct design in the first place??

Inconsistent prices

This blog post is more for EBH to read (!) and for me to have made a note for when/if they ask for feedback at the end of the process.
There has been discussion on the forum I participate in lately about inconsistent pricing. I don't know why but this makes me an angry Kerith! So clients were saying that they received a price for an item at tender which differed to the price they were given at their HOG selection appointment eg. overhead cupboards, pot drawers etc. Sometimes the tender price was more, sometimes less. Surely, an overhead cupboard is the same price with the same company whether you request it in tender stage or just after. Comments were made that it seems like the tender presenter just guesstimates. This does not inspire confidence in the EBH process at all.

Further to my post yesterday about the cool website from one of Eden Brae's competitors....I sent a link to my lovely Manager Bev. She forwarded it on to the Home Option Gallery Manager who was quite interested. They can see the benefit for EBH & their clients. A company has done something similar for a few builders and it has only recently gone live. Maybe next time I build an Eden Brae house....;-)   (Brad doesn't read this blog, does he?!)

A little brick hiccup!

Upon checking out brick colours on the PGH website (in all my spare time!), I discovered that my chosen brick colour CHOCOLATTO has changed Basix classification from medium to dark. THe documentation that EBH gave me at tender said it was medium; my visit to PGH had it at medium and Home Options Gallery didn't pick this up. Given our Basix certificate has been issued already based on our colour selections etc, I was a little worried to say the least. No other colours in our allocated brick range remotely excited me and I had already spent much time getting the colour scheme how I wanted it.
I had a decision to make....Do I call EBH and discuss with the potential of having to re-do colours and select a brick I don't like? Do I stick my head in the sand and let them discover the change? I then had visions of the BASIX inspector (is there one?) coming at the completion of the house & asking us to demolish as it doesn't comply. I know, a little catastrophising! I decided to ring my upline Manager to have a quiet chat. Bev made my day! She checked the file & discovered that on the Basix certificate the external wall colours have not actually been specified. This basically means we are free to choose whatever colour we wish. Interesting as the Basix documentation we signed stated that our external colours were medium grade.
Phew! I can sleep well tonight & not have nightmares about the house being pulled down at the 11th hour!

Great customer service, EBH!

Geez, I am impressed. I just hung up the phone from a call from the Manager, Bev, who responded a few weeks back to my furious email regarding the storm water bill for $15.5K. She wanted to see how things were progressing for me and how I was feeling about EB. Fantastic lady to chat to. Listened to my concerns about the 'outside' companies and told me what she was going to do about it. I feel validated, cared for and not too fearful of the journey ahead if I have Bev and Rania on my side. Hats off to you EBH!

Off to Council.....

The exciting news of the day is that our plans have now been sent to council to await the rubber stamp of approval! Yay! A major step closer though a long road still ahead.

I sent an email to EBH management this afternoon regarding my dissatisfaction with the hydraulics PCV. To be completely honest, I wasn't really expecting a reply. Within an hour, I had a call on my mobile from a lovely lady, Bev, who listened, understood & cared though not really solving anything! Bev was great at explaining things that hadn't been discussed with me. Thankyou for your prompt response Eden Brae.