Eden Brae Newport 42+: Great customer service, EBH!

Friday, September 14, 2012

Great customer service, EBH!

Geez, I am impressed. I just hung up the phone from a call from the Manager, Bev, who responded a few weeks back to my furious email regarding the storm water bill for $15.5K. She wanted to see how things were progressing for me and how I was feeling about EB. Fantastic lady to chat to. Listened to my concerns about the 'outside' companies and told me what she was going to do about it. I feel validated, cared for and not too fearful of the journey ahead if I have Bev and Rania on my side. Hats off to you EBH!

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Timeline

24/10/13 - Landscaping started
21/10/13 - Settlement
16/10/13 - Appliance fitout
15/10/13 - Shutters installed
13/10/13 - Wardrobe fitout
08/10/13 - Practical Completion (contract end)
04/10/13 - Carpet
18/09/13 - HnK Ryan inspection
17/09/13 - Tyrrells inspection
13/09/13 - House 'clean'
04/09/13 - Site clean
02/09/13 - Main floor tiling commenced
14/08/13 - Electrical fitoff (???)
13/08/13 - Aircon fitoff (I think)
13/08/13 - Plumbing fitoff (hard to tell)
12/08/13 - Painting finished (mostly)
31/07/13 - Painting commenced
25/07/13 - Stackstone commenced
22/07/13 - Wet tiling commenced
17/07/13 - Kitchen & vanities installed
16/07/13 - Waterproofing
11/07/13 - Carpentry fixout
10/07/13 - Stairs installed
02/07/13 - Gyprocking started
01/07/13 - Lockup
01/07/13 - Insulation completed
18/06/13 - Electrical rough in
13/06/13 - All roofing finished
12/06/13 - Lower roof started
12/06/13 - Aircon roughin
31/05/13 - Render installed
29/05/13 - Scaffolding removed
25/05/13 - Downpipes installed
22/05/13 - Upper bricks cleaned
13/05/13 - Roofing started
08/05/13 - Guttering installed
07/05/13 - Brickwork finished
12/04/13 - Brickwork started
11/04/13 - Plumbers roughin
09/04/13 - Framework completed
03/04/13 - Framework started
02/04/13 - Framework delivered
27/03/13 - External drainage
22/03/13 - Slab poured
21/03/13 - Formwork completed
15/03/13 - Formwork started
13/03/13 - Fencing & portaloo installed
12/03/13 - Site cut & scrape
11/03/13 - Contract period starts
05/03/13 - File to construction stage
11/02/13 - Survey received by EBH
08/02/13 - Survey pegout
31/01/13 - Pool shell completed
21/01/13 - Pool excavation commenced
18/01/13 - Site start appointment
16/01/13 - Final construction drawings sent
15/01/13 - Tree work completed
10/01/13 - Demolition completed
28/12/12 - Demolition started
22/12/12 - Tenants vacate
14/12/12 - CC issued
04/12/12 - Bank loan approved
23/11/12 - Building DA approved
22/11/12 - Demolition CDC approved
13/11/12 - Demolition CDC lodged
02/11/12 - Pool DA approved
31/08/12 - Pool DA lodged
30/08/12 - Building DA lodged
14/08/12 - HOG appointment 2
17/07/12 - HOG appointment 1
19/06/12 - ecodesign consultation
19/06/12 - Concept Pools consultation
04/06/12 - Contract signed
31/05/12 - Contract meeting
15/05/12 - Tender acceptance
08/05/12 - Tender presentation
10/04/12 - Initial paperwork signed
02/03/12 - Deposit taken

Eden Brae Newport 42+

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Friday, September 14, 2012

Great customer service, EBH!

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