I can see clearly now

Our pantry window yesterday

Our pantry window today!

A big difference. I haven't been reporting in each day with the 'window journey' The short story is that Airlite rang last week and informed me that despite 3 of their representatives telling me I had ComfortPlus glazing, I didn't! They still believe that the damage is from the brickcleaning. Airlite were happy to replace any window in the house that I wished from them to replace. The following day, a glazier and I selected 20 to be replaced which happened today. If I feel the windows that have stayed are damaged (compared to the new ones installed today), I am to call for replacements. After six months, I can see clearly now!

Window issue STILL NOT resolved

I posted back on March 20 that the mystery of the cloudy windows had been solved but not yet resolved. Unhappily, I report that from my perspective we seem to be no closer to a resolution. It seems that Airlite cannot quite believe that one of their employees made 2 errors (installing a special glazing despite the work order stating it was to be standard clear glass AND installing it on the wrong side). I have had 3 people from Airlite out to check on the issue and assess the windows and now it seems they want to send out yet another to write a report. NO WAY! Enough of the round table discussions and buck passing, I want this fixed now. Six months of living with damaged windows is more than enough. And I don't want to wait around at home for tradespeople anymore than I already do.
Airlite need to replace the damaged windows (all parties agree) and flip the remaining undamaged but incorrectly glazed on the outside windows (all parties agree). I have requested that the new replacement windows be glazed to be like the other windows in the house (Airlite apparently are not agreeing to this as yet) Surely as a goodwill gesture and as compensation, this would not be an issue. I have been told that they wish for these windows to be as per my contract - standard clear glass. The only other option I will accept from Airlite is for them to replace every single window in this very large house with standard clear glass as per my contract with Eden Brae. I can assure you this is not on their list of preferred options at all.

A reminder of what some of my windows look like.....

Maintenance - where are we up to?

Travelling along pretty well at the moment, I'd say. A month after our inspection, we are now just waiting for DiLorenzo to replace a chipped ensuite tile as we didn't have any spares on site and to have all our windows fixed.

This ended up being a little confusing for all parties. ComfortPlus glazing on our windows and stacker doors was part of our package with Eden Brae  - energy efficiency. When the Airlite representative came out a few weeks ago, he indicated that it had been installed incorrectly on all windows bar one. A glazier had put it on the wrong side of the glass. This would be fixed with the damaged ones replaced. Imagine my surprise when I received an email asking if I had installed any film on my windows. Ahhhh NO! A meeting was then called between all relevant parties at our house to try and find out what the issue was and who had made mistakes. Well, it was confirmed that the ComfortPlus was on the wrong side. The confusing thing was that all the paperwork from Airlite indicated that we didn't have any glazing on our windows at all. Yet another mistake from them! Heads were shaking. It will take a day or 2 for them to fix the mistakes made.

Special mention must go to Genneral Stairs. They made a surprise visit on Saturday afternoon to replace the glass balustrade panel that had sticker/suction marks on it (not removable). The lovely company rep then went back out to the truck and brought in a larger panel to replace another one that was scratched (general wear & tear already). He had remembered its condition when he left the factory that morning and loaded an extra panel for what he called a nice customer. It's the little things like that that make a customer happy. I think I declared my undying love & affection for him there and then ;-)

MJH Contracting have done a great job of co-ordinating trades to be on-site. I am fortunate that I don't have to be out of the home for my work but to be honest, I would find it a little frustrating if days of annual leave needed to be taken for all the days when I needed to be at home.

The mystery of the cloudy windows

I can just imagine the heated conversations in the offices of Airlite Windows in a few hours. The mystery has been solved but not yet resolved. Part of Eden Brae's package is to put the relatively expensive ComfortPlus film on all of our windows to increase energy efficiency. Well, some poor sod at Airlite put it on the wrong side of the glass on many of our windows (the outside) and the acid wash used to clean the bricks has damaged the film. These 9 windows will need to be replaced outright and all the others (not damaged yet) will be reversed when they return to complete their work. The glazier who came to visit today explained that we will from time to time, see slight cloudy depending on the light but it will then disappear. The windows are also more prone to condensation due to the film. Now, we just have to wait for a few weeks whilst the glass is ordered/made/shipped/installed.