An email was sent early this morning to EBH management outlining my concerns with the communication process particularly the 'additional charges' that appear on PCVs. True to form, a phone call came through early this afternoon to try & resolve the issue. The outside companies are supposed to inform the clients of the additional charges which has not been the case for us or others I know of. With DiLorenzo, there is a document that needs signing to say that the charges have been explained. We have not signed that nor is it in the paperwork that has been forwarded to EBH so Management have deleted that amount from our PCV.
Hopefully, it will ensure these little 'additional charges' don't keep popping up in the future. Again, top marks to EBH for striving hard to resolve the issue and for their great customer service.
About Me
- Kerith
- EDIT - Now a 'work at the local school' mum a few days a week while juggling the job of parenting 3 teenagers! I am a SAHM who does work from home occasionally, dedicated to raising 3 Godly, independent, healthy children. Loving the home building process though it is not without challenges. I have fairly free reign over the creative aspect of the project...just not the financial side!
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