What? A post about Di Lorenzo at this stage of the build? Funny how things happen, eh? Last night at my daughters netball training, I was talking to another Mum who has recently started working for Di Lorenzo tiles in the Accounts Department. I thought I was fairy safe having a little whinge about the customer service & processes as this was not her area ;-) I suggested that Di Lorenzo have a look at the HOMEONE forums for informal feedback on how their customers view their products and service.
I received a call on my mobile phone from the General Manager, Raph, today. (waving HI to him!!) I am still flabbergasted that he took my concerns seriously enough to take the time to call. In fact, it seems he has already taken my concerns seriously from reading my blog last year (directed to my blog by the CS Manager) Changes have been made to Di Lorenzo since my issues - a new estimator and a new admin person in the carpet area. Sort of offered me a job too LOL. With a wink & a nudge which of course he couldn't see via the phone, I asked him to note on my file that I need the VERY best tilers that Di Lorenzo have to offer sent to tile our house.
I am also writing this as it is very quiet on our site for some reason. No brickies yesterday or today. Not sure what is happening. Bricks are there in supply, the sun is shining, we have paid our bills.... Come back to work please!
About Me
- Kerith
- EDIT - Now a 'work at the local school' mum a few days a week while juggling the job of parenting 3 teenagers! I am a SAHM who does work from home occasionally, dedicated to raising 3 Godly, independent, healthy children. Loving the home building process though it is not without challenges. I have fairly free reign over the creative aspect of the project...just not the financial side!
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