Another pool non-update

Following the no-show on Friday, I contacted the owner of Home Option Gallery. HOG have a display room where various companies (such as Concept Pools) can provide fittings and finishings for Eden Brae Homes. Not knowing where to turn and having spoken to Alan before, I gave him a call. Today, we had a discussion surrounding the issues and he promised to find out what was going on. Within an hour, I had an SMS letting me know that they would be on site to do the plumbing on Thursday or Friday. I won't hold my breath. The rain we have had this evening might delay them another 2 weeks (hint of sarcasm to be noted) What puzzles me is that on Monday December 2, I was given an estimated date of Friday December 6. Without more than 2-3mm of rain hitting the ground, it has now blown out to a week later???
A  big thankyou to HOG for listening to me and validating how I am feeling about the situation. Here's hoping that we can all work towards a solution ie. a completed pool!

Pool update

Just joking! There isn't one! Concept Pools are still too busy to get out to see our site. November has been the wettest in 6 years so there is a backlog. Not sure how that happens - our landscapers have been working here every day bar ONE in November. They just continue to work in the rain.
Unfotunately this now means that there is very little work for the landscaping guys to do until Concept Pools have shown up and they may need to pull up stumps for the time being.
6 weeks and counting since we informed them that their services were required.....

Landscaping progress photos

Driveway getting ready to be formed up

Side path

Extra alfresco area outside family room window

More things for the 3 month check

Just wanting to keep a visual list of things to raise when we have our 3 month check in January. Here are some more issues to add to it. My personal favourite is the stairway wall, most visible in the morning sun.

Ooops! Hole was cut too big.

Anyone else see the bubbles and the timber behind?

Looking good, eh?!

Very obvious and only just appeared. Nothing in the bathroom capable of doing that so my guess is it was done by a tradie and they tried to patch it unsuccessfully.

Vanity pop-up waste won't depress

Travertine pavers

Our new pavers arrived today. Loving them! Felt sorry for the guys who had to lug them oh-so-carefully from the front to the back of the house. Half way there today but a pity it is forecast to be mid 30's tomorrow.

General update

So it seems getting Eden Brae involved does net results from Concept Pools. Within 30mins of finishing my phone call with EBH Management, I had a phone call from the Finishing Supervisor that I have been trying to contact. (He should be able to get to us sometime next week, weather depending.) Thank you for following up, EBH. I was at my wits end with them.

A great segue into how FANTASTIC Eden Brae have been post build. The level of service has been nothing short of fantastic and we aren't even at the 13 week maintenance period yet. All the issues I highlighted in an earlier post have been addressed and today I even had new fans installed to replace the ones that had been acid washed by a tradie. I have never been made to feel that I was not important or to 'move on' as my house was finished as you often hear about the building experience.

And today saw our home turn from cool white to warm white. Yay! What a difference it makes to the feel of the house. So much cosier. The sparkies also installed an extra downlight for us, fixed the motion sensors and put the new fans in place. Yet to come back with the stair lights that they didn't have the globes for.

This morning also saw a guy from New Fidelity come out to double check on our requirements and our cabling for the media room. All looks good to go ahead with a tentative install date of 11/12/13
* 70” Sharp HD TV
·           Custom programmed New Fidelity Smart Remote control system (with colour touch screen) that allows equipment to be controlled through joinery + charging cradle
·           Monitor Audio wall mount speaker package – 4 x white cube wall mount speakers with matching subwoofer in white – centre speaker will sit on joinery
·           Wall mount brackets for above speakers
·           Denon Home Theatre Receiver
·           Apple TV
·           Internet switch for media room
*          Humax Digital TV Recorder with ICE TV
Can't wait to watch some movies and great sporting matches in this room.

Pools continued

I have had replies from a couple of previous clients of Concept Pools.

"Kerith, I didn't realise that was who you used. We used them too as they had a relationship with our builder as well. We didn't know what we didn't know and our pool was not free from issues and required some intense management to get finalised and fixed. That being said, we have been using and enjoying the pool for a while now! It is frustrating that one spends all that money and still have to deal with frustrations and oversights. I can't remember names but they put the wrong gemtex inside our pool! I rang them during the install and they wouldn't admit it was wrong- then finally agreed it wasn't what we ordered and said that it was a more expensive product do we should be happy!! We weren't and made them change it, then the pool was leaking and other frustrations .....I have gotten over it all now but it wasn't delivered on time and had issues all along the way!! We didn't know we needed to ask for the fountain to have a switch inside, weren't offered options for filters and the light positioning is terrible. We didn't know and weren't asked where we wanted them and of course once we saw where they were it was too late to change!! Wasn't happy Jan!"

"Don't like to say it but "I told you so!" You should be happy with the end result though."

Seems like I am in for a battle to get things finished. Another day is another day without ANY communication from them despite messages asking for a call today. Not sure what to do or where to turn??