I have had replies from a couple of previous clients of Concept Pools.
"Kerith,
I didn't realise that was who you used. We used them too as they had a
relationship with our builder as well. We didn't know what we didn't
know and our pool was not free from issues and required some intense
management to get finalised and fixed.
That being said, we have been using and enjoying the pool for a while
now! It is frustrating that one spends all that money and still have to
deal with frustrations and oversights. I can't remember names but they put the wrong gemtex
inside our pool! I rang them during the install and they wouldn't admit
it was wrong- then finally agreed it wasn't what we ordered and said
that it was a more expensive product do we should be happy!! We weren't
and made them change it, then the pool was leaking and other
frustrations .....I have gotten over it all now but it wasn't delivered
on time and had issues all along the way!! We didn't know we needed to
ask for the fountain to have a switch inside, weren't offered options
for filters and the light positioning is terrible. We didn't know and
weren't asked where we wanted them and of course once we saw where they
were it was too late to change!! Wasn't happy Jan!"
"Don't like to say it but "I told you so!" You should be happy with the end result though."
Seems like I am in for a battle to get things finished. Another day is another day without ANY communication from them despite messages asking for a call today. Not sure what to do or where to turn??
About Me
- Kerith
- EDIT - Now a 'work at the local school' mum a few days a week while juggling the job of parenting 3 teenagers! I am a SAHM who does work from home occasionally, dedicated to raising 3 Godly, independent, healthy children. Loving the home building process though it is not without challenges. I have fairly free reign over the creative aspect of the project...just not the financial side!
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