Concept Pools

I have been asked by a few people about my experience so far with Concept Pools, specifically if I would recommend them. Publicly, my answer is that the jury is still out on that one.
I would change the way I went about the whole process. In my naivety  and desire to make things easier on myself, I made the assumption that engaging the services of Concept Pools would be a good move. Concept have an office at Home Options Gallery and build the pools for Eden Brae's display homes so I thought there was a link there between the two. Nothing could be further from the truth as confirmed in an email from the owner today. I went with Concept thinking that the two companies would help to make the process smooth and didn't even shop around for competitive quotes.

I have found the people I have dealt with to assume that I have knowledge on pool building and get frustrated with my questions; I have found communication delays to be less than desirable either by email or phone call; I am unsure about the quality of the build as to date I only have a concrete shell; I have been asked to keep Eden Brae management out of my email correspondence (I CCed one into my last one) as it has 'nothing to do with them'; I was told before signing that it would take a week to finish off the pool once the house was completed. I was not told that 'week' would be over stages with long gaps due to situations outside their control from other companies. One week is now in an ideal world, according to them;

So to date, we are still waiting for the Finishing Supervisor to contact the landscaper to schedule a time to start his work laying pipes. We were expecting that to be done about 2 weeks ago.

Read this and make your own decision about whether you would use them. I'll keep you posted.