Di Lorenzo, Di Lorenzo a) why is it so hard to replace a tile? b) provide a level of customer service/communication?
The chipped tile in the ensuite needs replacing as previously noted here on the blog. I am wary of these tiles as there have been no sharp objects in our bathrooms to cause damage yet quite a few chips?
Visit 1 by DiLorenzo - no spare tiles left on site for our ensuite. Will need to return.
Visit 2 by DiLorenzo - they wanted to come in the school holidays. OK by me but requested a call a few days prior to inform me of approximate time of visit so I could plan the day around them. No such call. The MJH contractors asked them to call first thing that day to let me know whenabouts they would be there. I went off to the gym at 6am and received a phone call from them at 7:15am to tell me they were 20mins away! Quickly rang my husband to get him to get up & shower before the bathroom was out of action. He arrived 10mins later to children too scared to answer the doorbell and a half naked husband. Guess what? He had been given the incorrect tile to bring. After my coplaint to MJH Contracting about the situation, I receive a baffling call from Di Lorenzo asking me what we selected for our ensuite flooring tile - they do not have the records anymore. Excuse me?! Why send a tiler out with a tile to replace if you have no idea which one needs replacing? Does not make sense to me. I look up my colour sheet, read out the colour and size and I am assured it has been ordered. I book the new appointment for 'the first of the day' on 30/04/14 which is around 7-7:30am, knowing I am always around then.
Visit 3 by DiLorenzo -Waiting today from 7am for a doorbell ring. Nope! I ring DiLorenzo at 8:15am who manages to ring the tiler to see where he is. He needed to collect some materials from Pitt Town before starting his day and he should be there at 9am. Ummmm, no! There was a reason I requested 7am. Blood was boiling. Please reschedule for first thing tomorrow was my curt reply....or I will be home between 11:45am and 2:45pm. The representative said she would recontact the tiler and find out if he could make it today and call me straight back - well, that was 3 hours ago!!
That is just the tiles. I will return to post about the window saga later.....ongoing!
About Me
- Kerith
- EDIT - Now a 'work at the local school' mum a few days a week while juggling the job of parenting 3 teenagers! I am a SAHM who does work from home occasionally, dedicated to raising 3 Godly, independent, healthy children. Loving the home building process though it is not without challenges. I have fairly free reign over the creative aspect of the project...just not the financial side!
Yep same here
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