The saga continues!

Oh my! I think our days of using our broker are nearly over. More hassle than they are worth. I received a call last night from the 'angel' informing me of the most current issue ie. because our new contract value with EBH is less than the original contract, there are ramifications for the valuation of the house which impacts of the loan. Our case now needs to go to the certification team and the valuer for re-assessment. I was promised that others would deal with it within the 'angel' office before our angel returned to work today at 2pm.
I left a message for our broker this morning asking for a return call with an update. Nothing! In the meantime, I rang the accounts manager at EBH to update & to have a cry on her shoulder ;-) Shirley gave me more information than Mortgage Choice have. She told me that I would need to submit the final variations list plus amount to CBA and/or they would need to draw up a new contract altogether. Obviously, this payment isn't forthcoming to EBH any time soon.
I scanned all the documents in waiting to 'hit the button' when requested. I, of course did not hear from Mortgage Choice until I called the 'angel' at 2:15pm. The information was sent (could have been sent 4 hours earlier if I had been contacted as promised) and I received this email back later this afternoon
"All the documentation that we sent to CBA is due to be looked at tomorrow, I have escalated this matter again for you. Julie from our office is going to touch base with CBA tomorrow morning and she will update you."
Now that was the promise I had yesterday with no follow through. We have let the broker know how we are feeling about the situation. Let's see if we get any serious action from them. This is unprofessional to say the least.